We will refund 100% of your charges without question within forty eight (48) hours of your request if you have not completed the test with a passing score. If you request a refund after completing the test with a passing score, we will NOT process a refund because you now have a certificate of completion that may be used to renew your state professional license. The CE Place may under special circumstances determine a refund is due, however a refund determination is at the sole discretion of The CE Place.